Refund Policy
Certify Pro offers a 30-day money-back guarantee on subscription purchases.
If Certify Pro isn't right for your firm, you can request a full refund within 30 days of your order date — no explanation required. This applies to your first payment on a plan, including monthly and annual subscriptions.
Renewal charges after that first 30-day window are not automatically refundable, but if a renewal caught you by surprise or the Service was unavailable, get in touch and we will deal with it fairly.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, handles customer service inquiries and processes returns.
To request a refund, visit paddle.net with your order email or the invoice you received, or email us at CertifyPro@proton.me and we will arrange it with Paddle on your behalf.
Approved refunds are returned to the original payment method. Paddle typically processes them within a few working days, though your bank may take longer to show the credit.
You can cancel at any time from the billing page in your workspace. Cancelling stops future renewals; your plan stays active until the end of the period you have paid for.
Before or after a refund you can export your certification records, and you can request full deletion of your workspace data at any time — see our privacy notice.
Statutory rights, including any cancellation rights available to consumers under local law, are unaffected by this policy. Refunds are also handled in line with Paddle's refund policy.